ORDER

MOST FREQUENTLY ASKED QUESTIONS

Why haven’t I received an order confirmation?

Once you have placed an order, you will receive a sales receipt within few minutes. The sales receipt will show you what you have ordered and that we have registered your order. Once your order has been packed and sent from our warehouse, you will receive an order confirmation which will show your track & trace number. If you do not receive anything, please check your spam or unwanted mailbox.

Can I make any changes or cancel my order?

Once the order has been processed it is not possible to cancel or modify the order. If you regret your purchase, we kindly ask you to refuse the receipt of the parcel or receive the parcel and return the parcel with same shipping method, you received your order with.

I forgot my discount code, what do I do?

All orders are being handled as soon as the order has been created therefore it is not possible for us to activate a discount code once the order has been created.

Why doesn’t my discount code work?

If you have won or have been giving a discount code/voucher that does not work, please check the terms and conditions for the specific code/voucher. Every discount has a minimum amount, expiration date or only includes specific categories. Terms and conditions for the code/voucher can be seen in the mail with the discount code/voucher.

Calculation of discount

In cases where you get the option to use a gift code (also called discount code), your discount will be distributed weightily on all items. For example, if you have a gift code of €50, then the discount will be distributed on all items in your shopping cart, with the most discount on the highest value items. A shirt for €100 will therefore receive a larger part of the total discount of €50. than a shirt for €75 etc. If you have a gift code with a percentage discount (10%), you will get 10% on each item in your shopping cart. Please note that some gift codes do not apply to selected brands or to already discounted items, so in these cases you will not see a discount deducted from these items.