ALL PRICES QUOTED IN € EXCL. VAT AND OTHER TAXES
INTERNATIONAL DELIVERY 3-4 BUSINESS DAYS
30-DAY RETURNS GUARANTEE
ALL PRICES QUOTED IN € EXCL. VAT AND OTHER TAXES
INTERNATIONAL DELIVERY 3-4 BUSINESS DAYS
30-DAY RETURNS GUARANTEE
ALL PRICES QUOTED IN € EXCL. VAT AND OTHER TAXES
INTERNATIONAL DELIVERY 3-4 BUSINESS DAYS
30-DAY RETURNS GUARANTEE
ALL PRICES QUOTED IN € EXCL. VAT AND OTHER TAXES
INTERNATIONAL DELIVERY 3-4 BUSINESS DAYS
30-DAY RETURNS GUARANTEE
Didn't find the answer to your question? Let us help you! You can always send us an email or give us a call. We will respond to your email as soon as possible, but at the moment, it may take a little longer due to a high number of inquiries. We appreciate your patience and look forward to assisting you!
How do you return an item?
If your purchase doesn’t fit or isn’t to your taste, you are welcome to return it. You have 30 days from the date you receive your parcel or from when it arrives at your chosen service point.
How to return an item:
If you need a different size or color, please place a new order at the relevant online brand shop and return the unwanted item(s) separately.
You can use the same shipping method as your original delivery or choose another shipping provider. However, return costs and risks are your responsibility.
We recommend using an international shipping company like DHL or FedEx to ensure full tracking of your parcel.
Keep your proof of return, as we can only track the parcel with this documentation. We are unable to process a refund unless the item has been received at our warehouse.
Return Address:
Prime Cargo Poland Sp. z.o.o
Warehouse DC3
Ul. Prosta 16
72-100 Łozienica
Poland
Can I exchange an item for another color or size?
If you would like a different size or color, please place a new order at bonaparteshop.com and return the unwanted item(s) to us. This ensures that you receive your new item as quickly as possible.
If you used a discount code on your original order, the discount applies only to that purchase. If you return an item, the discount will not be reapplied to the remaining items or transferred to a new order.
Do I have to pay shipping again if I reorder a different size?
Yes, standard shipping fees apply to your new order. If you are returning an item from a larger order and have questions about shipping costs, please contact our customer service team at cs-en@bonaparteshop.com.
Why have I received the wrong refund amount?
If you believe your refund is incorrect, please contact us at cs-en@bonaparteshop.com, and we will be happy to assist you.
How long can I return a Christmas gift?
All purchases made between November 1st and December 23rd are considered Christmas gifts and can be returned until January 31st of the following year.
